Last updated: 10 June 2026
Plain English summary: We collect only what we need to run the service. We don't sell your data. Your answers go to Claude AI for feedback and are stored so you can review them. You can delete your account and all your data at any time.
CentricQ ("we", "us", "our") operates the website centricq.com and the CentricQ application. We provide AI-powered interview preparation services.
Contact: privacy@centricq.com
Account data: Name, email address, and password hash when you register.
Usage data: Questions you answer, scores, session durations, streaks, and progress metrics.
Answer content: Written text and audio recordings you submit during practice sessions. Audio is transcribed and then discarded; transcripts are stored for your review and AI evaluation.
Payment data: We do not store card details. Payment processing is handled by PayPal, which has its own privacy policy.
Technical data: IP address, browser type, device type, and pages visited — collected automatically for security and analytics.
To provide the Service: Authenticate you, show your progress, generate AI feedback on your answers.
To improve the Service: Aggregate, anonymised usage data helps us improve question quality and AI accuracy. We never sell individual data.
To communicate with you: Send transactional emails (receipts, password resets, progress updates). Marketing emails only with your consent.
For security: Detect and prevent fraud, abuse, and unauthorised access.
Written and spoken answers are sent to Anthropic's Claude API for evaluation. Anthropic's data processing terms apply. We have a data processing agreement with Anthropic that restricts use of your data for their model training.
Audio is transcribed by OpenAI's Whisper API and is not retained by OpenAI beyond the API call, per their data usage policy.
We store transcripts and feedback in our database associated with your account so you can review them.
Account and progress data is retained while your account is active.
If you delete your account, we delete your personal data within 30 days, except where retention is required by law (e.g., financial records for 7 years).
You may request deletion at any time by contacting privacy@centricq.com.
We do not sell your personal data.
We share data with: (a) Anthropic (answer evaluation); (b) OpenAI (audio transcription); (c) PayPal (payment processing); (d) our cloud infrastructure provider (data hosting); (e) error monitoring services (anonymised crash reports).
All third parties are bound by data processing agreements and GDPR-equivalent protections.
We use a single authentication cookie to keep you logged in. No advertising or cross-site tracking cookies.
We use local storage (not third-party cookies) for your theme preference and quiz bookmarks.
You have the right to: access your personal data; correct inaccurate data; request deletion; object to processing; data portability.
To exercise these rights, email privacy@centricq.com. We respond within 30 days.
If you are in the EU/EEA, you have the right to lodge a complaint with your local data protection authority.
We use industry-standard security: TLS encryption in transit, bcrypt password hashing, access controls, and regular security reviews.
No method of transmission or storage is 100% secure. If you discover a vulnerability, please report it responsibly to security@centricq.com.
The Service is not directed at children under 16. We do not knowingly collect data from children. If you believe a child has registered, contact us at privacy@centricq.com and we will delete the account.
We may update this policy. We will notify you by email and update the "last updated" date above. Continued use after changes constitutes acceptance.
Privacy questions? Email privacy@centricq.com or use our Contact page. We respond within 30 days.